Last updated: 09-23-2026
Top Standard Auto Mobile Detailing (“we,” “us,” “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding that information, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect personal information when you interact with us, including:
• Name, email address, and phone number
• Service address (where we’ll perform the detailing)
• Vehicle make, model, and year
• Vehicle condition details you provide (e.g. stains, pet hair, biohazards) so we can prepare appropriately
• Appointment and booking history
• Messages you send us via phone, text, email, or online forms
• Information submitted through our website booking form or Facebook/Instagram lead forms
2. How We Collect Information
• Our website booking form
• Phone calls and text messages
• Facebook and Instagram ads and lead forms
• Email correspondence
• Google Business Profile messaging
3. How We Use Your Information
• To schedule, confirm, and provide detailing services
• To contact you about your appointment (confirmations, reminders, follow-ups)
• To send booking confirmations and calendar invites
• To respond to inquiries and customer service requests
• To send promotional offers or updates, where you have not opted out
• To improve our services and website
4. Who We Share Information With
We do not sell your personal information. We share information only with the following categories of third parties, solely to operate our business:
• Our scheduling and customer management platform (used to process bookings, send confirmations, and manage appointments)
• Google (for calendar scheduling and sync)
• Meta/Facebook (if you contact us through a Facebook or Instagram ad or lead form)
• Service providers who help us operate our website and communications, bound by confidentiality obligations
We may also disclose information if required by law, or to protect our rights, safety, or property.
5. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies, including the Meta (Facebook) Pixel, to understand website traffic and measure the effectiveness of our advertising. These tools may collect information such as your IP address, browser type, and pages visited. You can control cookies through your browser settings.
6. Photos & Marketing Media
As noted in our Terms & Conditions, we may take before-and-after photos of vehicles for quality control and marketing purposes (our website, Google Business Profile, and social media). We photograph vehicles only — not license plates or personally identifying information — unless you separately provide written consent. Contact us if you’d prefer your vehicle not be photographed.
7. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. [Insert specific retention period once determined, e.g. “Booking records are retained for X years.”]
8. Your Rights
Under PIPEDA, you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the collection, use, or disclosure of your information, subject to legal or contractual restrictions
• Unsubscribe from marketing communications at any time (an unsubscribe link is included in our emails)
To exercise any of these rights, contact us using the information in Section 11.
9. Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, and disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our services are not directed at children, and we do not knowingly collect personal information from individuals under 18.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, contact us:
Top Standard Auto Mobile Detailing
River Glen Blvd, Oakville, ON L6H 6C2
Email: topstandardautodetailing@gmail.com
Phone: +1 647-767-8412
12. Changes to This Policy
We may update this Privacy Policy from time to time. The version posted on our website at the time of your interaction with us applies.